Terms of Service
General Terms
To claim any of the warranties mentioned below, the customer must present the original Invoice of KSA Furniture.
Polish
- Polish & Gloss Polish of all KSA Furniture items are covered under a six-month warranty from the delivery date.
- Warranty does not cover polish damage caused by physical impact, extreme temperature, humidity, or liquid spills.
- ‘Deco’ finished products are not covered under warranty.
Structure & Hardware
- KSA Furniture provides a six-month warranty for the structure and hardware of furniture.
- Damages caused by mishandling are not covered.
- Warranty will become null and void if product installation is not carried out by KSA Furniture staff.
Termite
- All KSA Furniture items are fumigated and stored in a secure environment.
- Claims will be entertained only if traces of termite or similar insects are found within one month of delivery and after inspection of the customer’s premises.
Foam & Upholstery
- Foam is covered under a six-month warranty.
- There is no warranty on upholstery; however, proper care will maintain upholstery quality for longer.
Mattress
- The warranty for mattresses is subject to the manufacturer’s warranty card provided separately at the time of delivery.
- Customers should directly approach the manufacturer in case of any claim.
Mirrors & Glass Tops
- Mirrors and Glass Tops are not covered under warranty.
- Customers are advised to check these items at the time of delivery for immediate replacement if needed.
- All glass tops and mirrors should be cleaned with dry cloths or glass cleaners.
- Claims after acceptance of the order will not be entertained.
Outdoor & Imported Furniture
- Outdoor and Imported Furniture is not covered under standard KSA Furniture warranty unless stated otherwise in writing by the company.